{"id":2094,"date":"2025-01-17T15:55:00","date_gmt":"2025-01-17T15:55:00","guid":{"rendered":"https:\/\/fmi.ca\/?post_type=app_event&#038;p=2094"},"modified":"2025-01-17T15:55:45","modified_gmt":"2025-01-17T15:55:45","slug":"de-la-friction-au-flux-une-experience-client-sans-faille","status":"publish","type":"app_event","link":"https:\/\/fmi.ca\/fr\/event\/de-la-friction-au-flux-une-experience-client-sans-faille\/","title":{"rendered":"De la friction au flux\u00a0: Une exp\u00e9rience client sans faille"},"content":{"rendered":"\n<p class=\"has-large-font-size wp-block-paragraph\"><strong><strong>La section de Fredericton a le plaisir de vous inviter \u00e0 un \u00e9v\u00e9nement en ligne \u2013 De la friction au flux\u00a0: Une exp\u00e9rience client sans faille<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rejoignez-nous pour une pr\u00e9sentation int\u00e9ressante sur l\u2019adoption d\u2019une approche de gestion des produits centr\u00e9e sur le client afin de fournir de la valeur aux clients. Cette s\u00e9ance explorera les principes et les pratiques qui peuvent aider \u00e0 transformer les frictions en flux, en veillant \u00e0 ce que chaque interaction avec vos clients soit fluide et efficace. Apprenez \u00e0 partir d\u2019exemples concrets et obtenez des conseils pratiques sur la mani\u00e8re de cr\u00e9er des exp\u00e9riences sans faille qui ne feront pas que r\u00e9pondre aux attentes des clients, mais les d\u00e9passeront.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9sentateur et pr\u00e9sentatrice&nbsp;: Elizabeth&nbsp;Dussault et Michael&nbsp;Gagliano du groupe Integrated Channel Comment Interface au sein de EDSC, anciennement connu sous le nom de Service num\u00e9rique canadien. Gr\u00e2ce \u00e0 leur vaste exp\u00e9rience en mati\u00e8re de prestation de services num\u00e9riques, Elizabeth et Michael partageront leurs id\u00e9es et leurs strat\u00e9gies pour atteindre l\u2019excellence en mati\u00e8re de service \u00e0 la client\u00e8le.<\/p>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong><strong>D\u00e9tails de l\u2019\u00e9v\u00e9nement (heure de l\u2019Atlantique)<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Date\u00a0: Jeudi\u00a020\u00a0f\u00e9vrier\u00a02025<\/li>\n\n\n\n<li>Heure\u00a0: 10\u00a0h \u00e0 11\u00a0h<\/li>\n\n\n\n<li>Lieu\u00a0: ZOOM<\/li>\n\n\n\n<li>1\u00a0heure de DPC<\/li>\n\n\n\n<li>Co\u00fbt\u00a0: 10\u00a0$<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour obtenir des renseignements suppl\u00e9mentaires, veuillez envoyer un courriel \u00e0 l\u2019adresse suivante\u00a0: <a href=\"mailto:fredericton@fmi.ca\">fredericton@fmi.ca<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La date limite pour s\u2019inscrire \u00e0 cet \u00e9v\u00e9nement est le 19\u00a0f\u00e9vrier 2025 \u00e0 23\u00a0h\u00a059 (HE)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La section de Fredericton a le plaisir de vous inviter \u00e0 un \u00e9v\u00e9nement en ligne \u2013 De la friction au flux\u00a0: Une exp\u00e9rience client sans faille Rejoignez-nous pour une pr\u00e9sentation int\u00e9ressante sur l\u2019adoption d\u2019une approche de gestion des produits centr\u00e9e sur le client afin de fournir de la valeur aux clients. Cette s\u00e9ance explorera les [&hellip;]<\/p>\n","protected":false},"featured_media":2087,"menu_order":0,"template":"","app_types":[44],"class_list":["post-2094","app_event","type-app_event","status-publish","has-post-thumbnail","hentry","app_types-evenement-virtuel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>De la friction au flux\u00a0: Une exp\u00e9rience client sans faille - IGF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fmi.ca\/fr\/event\/de-la-friction-au-flux-une-experience-client-sans-faille\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"De la friction au flux\u00a0: Une exp\u00e9rience client sans faille - IGF\" \/>\n<meta property=\"og:description\" content=\"La section de Fredericton a le plaisir de vous inviter \u00e0 un \u00e9v\u00e9nement en ligne \u2013 De la friction au flux\u00a0: Une exp\u00e9rience client sans faille Rejoignez-nous pour une pr\u00e9sentation int\u00e9ressante sur l\u2019adoption d\u2019une approche de gestion des produits centr\u00e9e sur le client afin de fournir de la valeur aux clients. 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