Guy Gordon is currently responsible for service strategy development and supporting organizational transformation of the Government of Manitoba’s Central Services organization. A key focus of Guy’s current role is the introduction of innovative client-focused digital service delivery practices, including customer experience, client-centred service design and agile development. Prior to returning to the Province in June of 2015, Guy served as the Executive Director of Institute for
Citizen-Centred Service (ICCS), joining the ICCS in February 2009. Over this period, Guy oversaw the development of key initiatives, including expansion of secretariat and support services for PSSDC and PSCIOC, expansion of ICCS research programs, the development of ICCS Certification and Learning program, and the expansion of international advisory and consulting services.