From Friction to Flow: Delivering Seamless Client Experiences

The Fredericton Chapter is pleased to invite you to a virtual event – From Friction to Flow: Delivering Seamless Client Experiences

Join us for an insightful presentation on taking a client-centered product management approach to delivering value to clients. This session will explore the principles and practices that can help transform friction into flow, ensuring that every interaction with your clients is smooth and efficient. Learn from real-world examples and gain practical tips on how to create seamless experiences that not only meet but exceed client expectations.

Presenters: Elizabeth Dussault and Michael Gagliano from the Integrated Channel Comment Interface group within ESDC, formerly known as the Canadian Digital Service. With their extensive experience in digital service delivery, Elizabeth and Michael will share their insights and strategies for achieving excellence in client service.

Event Details (Atlantic time)

• Date: Thursday, February 20, 2025
• Time: 10:00 AM – 11:00 AM
• Location: ZOOM
• 1 CPD hour
• Cost: $10.00

For more information please contact: fredericton@fmi.ca

The registration deadline for this event is 11:59 PM (EST) February 19, 2025