As organizations have emerged from the Pandemic, or responded to other significant events, part of the response often includes a statement that “lessons have been learned”. However, simply stating that a lesson has been learned does not make it so.

Drawing on his military experience and through the use of a simple, everyday example, Colin will outline how ‘Lessons Learned’ is a process rather than a one-time event and demonstrate how it works. Through this examination of the process, attendees will gain an understanding of the Lessons Learned process and how performance measurement data can aid in the use of the process at the organizational level.

Speaker Biography:

Currently the Performance Measurement Coordinator for the City of Winnipeg, Colin has also served for over 35 years with the Royal Canadian Naval Reserve, has participated in a number of domestic and international operations and was Commanding Officer of the naval reserve unit in Winnipeg from 2017 to 2021. A graduate of the Joint Command and Staff Programme, he holds a Law degree and an MBA from the University of Manitoba.