Performance Measurement | Next Steps: Service Delivery and Results Policy

Agenda

Yves Giroux Assistant Commissioner – Strategy and Integration Branch, Canada Revenue Agency (CRA) Service Standards

Christina Norris and Chad Hartnell Direct or of Operations – Results and Delivery, Privy Council Office / Director of Operations- Central Innovation Hub, Privy Council Office Results and Delivery in Canada Results and Delivery in Canada: Building on momentum

Chris Boughton Senior Advisor – Centre of Excellence for Evaluation, Expenditure Management Sector, Treasury Board of Canada Secretariat (TBS) Policy on Results: Delivering on Results using Financial Information

Ümit Kiziltan Director General – Research and Evaluation, Immigration, Refugees and Citizenship (IRCC)

Murray Kronick and Kasia Polanska Senior Manager- Strategy & Operations, Interis | BDO/Manager, Strategy & Operations, Interis | BDO Meaningless Measurements: Exposing Worst Practices and Workshop (English only deck)

Roch Huppé Chief Financial Officer and Assistant Commissioner, Canada Revenue Agency (CRA) A CFO’s View

Marc Desjardins HC Director General and Head of Performance Measurement of the Planning and Corporate Management Practices Directorate