Robotic Process Automation, AI and Virtual Assistants are currently being employed by Canadian governments and agencies with much more to come. Senior Managers are turning to financial professionals to advise and support them in the adoption and use of digital tools, services and mindsets. What are the immediate and medium term strategies and tactics financial professionals can employ to address the challenges of digital disruption? This session will draw on case studies from Manitoba and across Canada to explore your path forward.
Guy Gordon is currently responsible for strategy development and execution of the transformation of the Government of Manitoba’s Central Services. This includes shared IT, Property, Fleet, Procurement, and Logistics. A key focus of Guy’s current role is the introduction of innovative client focused digital service delivery practices including customer experience, client-centred service design and agile development. Recently Guy has lead the establishment of a Centre of Excellence for Robotic Process Automation and Digital Enablement.
Prior to returning to the Province in June of 2015, Guy Gordon served as the Executive Director of Institute for Citizen-Centred Service (ICCS), joining the ICCS in February 2009. Over this period Guy oversaw the development of key initiatives including expansion of secretariat and support services for PSSDC and PSCIOC, expansion of ICCS research programs, the development of ICCS Certification and Learning program, and the expansion of international advisory and consulting services.
Guy has a Masters of Business degree, a Masters of Public Administration degree and a Bachelor of Arts degree (Political Studies) from the University of Manitoba. He is also a graduate of the Queen’s University, Executive Development Program, Kingston, Ontario. Guy is an active participant in the American Society for Quality (ASQ), a member of the Institute of Public Administration of Canada (IPAC) and the Commonwealth Association for Public Administration and Management (CAPAM).